How To Cancel A StockX Order? Explore Now!

When you buy something on StockX, you have two different options for purchasing an item: bid or Buy Now.

However, as a buyer, there are several situations in which you can cancel your order:

• If the seller accepts your bid and the item is shipped, you can not cancel your order. In this case, you must wait for the item to arrive at your location before deciding whether to retain it or resale it on StockX.
• If the seller accepts your bid and the item has not been shipped yet, you can contact StockX customer service to request a cancellation.
• If your bid has not been accepted by the seller yet, you can cancel it at any time.

To cancel a StockX order when the seller has not accepted your bid yet, you can follow these steps:

Step 1. Log in to your StockX account.

Step 2. Navigate to the Buying button in My Account.

Step 3. Click the Current tab to locate the order you want to cancel. This will bring you to the page where you can see an order that the seller has not accepted your bid yet.

Step 4. Click the trash can icon to cancel the bid.

Step 5. After that, the order will go into Pending Cancel Status. It will take 2 to 3 working days to confirm your order.

Resell your items

If your bid was approved and the item has already arrived, your best option is to resell the item to try to get your money back.

When you receive the item, make sure that you keep it in the same condition that you received it. Next, you can list it on StockX to sell with the same or a similar amount to what you paid for it.

Contact StockX customer service

One way you can try to cancel your order is by contacting StockX customer service. Explain the situation and why you want to cancel your. This is not guaranteed, and StockX has the right to charge you a 15% cancellation fee or suspend your account if you violate their terms of service.

To get in touch with StockX customer support, you can:

• Go to stockx.com/help/home.
• Enter your order in a web browser and then click Contact Us at the bottom of the page.
• Choose Where is my Order? as the reason for your contact.
• Provide your order number and email address.
• Explain your reason for canceling your order and wait for their answer.

You can also contact StockX customer service via email at [email protected] or call (313) 343-1228.

The StockX cancellation policy has a few exceptions:

• If you are having technical problems with your order.
• If you explain a legitimate reason why you request to cancel your order, such as the item being out of stock or the price has increased too much after you made your order.
• If you are a first-time buyer who has yet to receive your first order.

In addition, you can get a full refund from StockX when an item is not delivered on time. This is because StockX sellers have to ship an order for you within 2 days, following StockX requirements.

Is there a cancellation fee on StockX?

As mentioned above, you may be charged 15% of the transaction price as a penalty.

Does StockX refund if the seller doesn't ship?

Yes. In case the seller does not ship an order for you in the shipping time frame, StockX will give a full refund, generally after 5 days.

Can I cancel my StockX Bid?

Definitely yes. You can withdraw your Bid at any time until it matches a Seller's Ask.

How long does StockX take to reply?

The response time will vary. But in general, it will take up to 48 hours to reply to your request.

How can I contact StockX?

You can use a chatbot in the bottom left-hand corner. Click on this chatbot icon and ask StockX questions that you are concerned about.

Is StockX trustworthy?

Yes, StockX is legit for both sellers and buyers.

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