Walmart Return Policy

Walmart return policy is generally very customer-friendly and flexible. You can return most items purchased in-store or online within 90 days of purchase, as long as they are in their original condition and packaging. However, there are some exceptions and variations depending on the type of item and whether you have a receipt or not.

Walmart Return Policy (With Receipt)

If you have a receipt, you can return your item to any Walmart store within 90 days of purchase. You will need to present your receipt and a valid photo ID at the customer service desk. You can also choose to exchange your item for another one of equal or lesser value, or get a store credit if you prefer. If you paid with a credit card, debit card, or Walmart Pay, you will get a refund to your original payment method. If you paid with cash or check, you will get cash back.

Walmart Return Policy (Without Receipt)

If you don't have a receipt, you can still returns your item to any Walmart store without a receipt within 90 days of purchase, but there are some limitations. You will need to present a valid photo ID at the customer service desk, and the item must be eligible for returns without a receipt.

If you bought an item online from Walmart.com, you can return it by mail or in-store within 90 days of purchase. 

• To return by mail, you will need to log in to your account and request a return label. You can print the label and attach it to your package, then drop it off at any FedEx or USPS location. You will get a refund to your original payment method once the item is received and processed by Walmart. 
• To return in-store, you will need to bring your item and the packing slip or order confirmation email to any Walmart store. You can choose to exchange your item for another one of equal or lesser value, or get a refund to your original payment method.

While most items are eligible for returns at Walmart, there are some exceptions that are either non-returnable or have different return policies. Here are some examples of items that you can't return or have special conditions:

• Perishable items (such as food, flowers, plants, etc.)
• Personal care items (such as makeup, skincare, haircare, etc.) that have been used or opened
• Prescription drugs and over-the-counter medications
• Diabetic supplies
• Contact lenses and eyeglasses
• Hearing aids and hearing aid accessories
• Firearms and ammunition
• Gas-powered vehicles and equipment
• Tires and batteries
• Gift cards and prepaid cards
• Software, video games, DVDs, CDs, and vinyl records that have been opened
• Books that have been marked or written on
• Customized or personalized items
• Clearance items
• Items purchased from third-party sellers on Walmart Marketplace

Depending on how you paid for your item and whether you have a receipt or not, you can choose from different refund options when returning an item at Walmart. Here are the possible refund options:

• Cash: If you paid with cash or check and have a receipt, you can get cash back.
• Credit card: If you paid with a credit card and have a receipt, you can get a refund to your original credit card.
• Debit card: If you paid with a debit card and have a receipt, you can get a refund to your original debit card or cash back.
• Walmart Pay: If you paid with Walmart Pay and have a receipt, you can get a refund to your original payment method (credit card, debit card, gift card, etc.) or store credit.
• Gift card: If you paid with a gift card and have a receipt, you can get a refund to your original gift card or store credit.
• Store credit: If you don't have a receipt, or if you paid with a gift card or store credit and don't have a receipt, you can get a store credit that can be used at any Walmart store or online.
• Exchange: If you have a receipt, you can exchange your item for another one of equal or lesser value. If you don't have a receipt, you can only exchange your item for another one of equal or lesser value that is eligible for returns without a receipt.

While most items can be returned within 90 days of purchase, there are some items that have shorter or longer return windows. Here are some examples of items that have different return policies:

• Electronics (such as TVs, computers, tablets, cameras, etc.): 30 days
• Air conditioners, dehumidifiers, evaporative coolers, and generators: 30 days
• Pressure washers: 30 days
• Lawn mowers, line trimmers, hedge trimmers, and edgers: 30 days
• Mattresses and foundations: 90 days (must be returned in original packaging)
• Jewelry and watches: 90 days (must be returned with original packaging and accessories)
• Major appliances (such as refrigerators, washers, dryers, etc.): Must be returned within 15 days of delivery
• Post-paid cell phones: Must be returned within 14 days of purchase and may be subject to a restocking fee
• Pre-paid cell phones: Must be returned within 15 days of purchase

To make your return process easier and faster, here are some tips to follow:

• Keep your receipt and original packaging. Having a receipt will give you more refund options and make the return process smoother. Keeping the original packaging will help you return the item in its original condition and avoid any damage fees.
• Check the item condition and eligibility. Before returning an item, make sure it is in its original condition and packaging, and that it is eligible for returns according to Walmart's return policy. If the item is damaged, defective, or missing parts, you may need to contact the manufacturer or the seller for warranty or replacement options.
• Choose the best return method. Depending on your preference and convenience, you can choose to return your item by mail or in-store. Returning by mail may take longer but may save you time and hassle. Returning in-store may be faster but may require you to wait in line and interact with staff.
• Be prepared with your ID and payment method. Whether you are returning by mail or in-store, you will need to provide your ID and payment method for verification and refund purposes. Make sure you have them ready when returning your item.
• Be respectful and courteous. Returning an item can be frustrating and stressful, but remember that the staff at Walmart are there to help you and follow the company's policies. Be respectful and courteous when dealing with them, and they will likely do the same for you.

Can I return an item without a receipt?

Yes, you can return an item without a receipt within 90 days of purchase, but there are some limitations. You will need to present a valid photo ID at the customer service desk, and the item must be eligible for returns without a receipt (see section 3 above). You can only make up to three returns without a receipt within a 45-day period. You can only exchange your item for another one of equal or lesser value, or get a store credit. You cannot get cash back or a refund to your original payment method.

Can I return an item after 90 days?

No, you cannot return an item after 90 days of purchase unless it has a longer return window (see section 5 above). If you have an issue with an item after 90 days, you may need to contact the manufacturer or the seller for warranty or replacement options.

Can I return an online order in-store?

Yes, you can return an online order in-store within 90 days of purchase. You will need to bring your item and the packing slip or order confirmation email to any Walmart store. You can choose to exchange your item for another one of equal or lesser value, or get a refund to your original payment method.

Can I return an in-store purchase by mail?

No, you cannot return an in-store purchase by mail. You will need to return your item to any Walmart store within 90 days of purchase with your receipt and a valid photo ID.

Can I return an item that I bought from a third-party seller on Walmart Marketplace?

No, you cannot return an item that you bought from a third-party seller on Walmart

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